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"Written by professionals with practical experience, this volume presents a new approach to performance assessment and improvement through the combined use of Malcolm Baldrige Critieria and the Balanced Scorecard. It walks the reader through the sequentia
Title: The Measure of Library Excellence
Author: Wilson, Despina Dapias/ del Tufo, Theresa/ Norman, Anne E. C.
Publisher: McFarland & Co Inc Pub
Publication Date: 2007/10/17
Number of Pages: 210
Binding Type: PAPERBACK
Library of Congress: 2007030962 Additional Details
this volume presents a new approach to performance assessment and improvement through the combined use of Malcolm Baldrige Critieria and the Balanced Scorecard. It walks the reader through the sequential methodology of each theory
BRAND : Wilson, Despina Dapias/ del Tufo, Theresa/ Norman, Anne E. C.
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