A guide to improved communication shows readers how to avoid the most common conversational disasters, listen and speak more effectively, and engage people through empathy, using a simple, easily-remembered strategy. Title: Verbal Judo Author: Thompson, George J./ Jenkins, Jerry B. Publisher: Harpercollins Publication Date: 2004/03/01 Number of Pages: 240 Binding Type: PAPERBACK Library of Congress: 2003069019 BRAND : Thompson, George J./ Jenkins, Jerry B.
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