Outlines available virtual reference services and suggests ways to choose and launch applications to best suit the patrons of a specific library. Title: Virtual Reference Best Practices Author: Kern, M. Kathleen Publisher: Amer Library Assn Publication Date: 2008/09/30 Number of Pages: 148 Binding Type: PAPERBACK Library of Congress: 2008015379 BRAND : Kern, M. Kathleen
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