Explains how to build an ITIL based Service Management Department. This title uses terminology consistent with the ITIL Service Management Practices and the ITIL glossary, acronymns and definitions. It embraces both ITIL Version 2 and ITIL Version 3. Title: Building an ITIL-Based Service Management Department Author: Stationery Office/Tso Publisher: Renouf Pub Co Ltd Publication Date: 2008/06/30 Number of Pages: 110 Binding Type: PAPERBACK Library of Congress: BRAND : STATIONERY OFFICE/TSO SKU : 9780113310968 UPC : 9780113310968
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