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In a revised and updated edition of the classic guide to customer service, a successful entrepreneur offers a straightforward approach for treating customers with the respect that keeps them coming back, outlines fundamental principles of customer service, and reveals the lessons he has learned over the last decade. Reprint. Additional Details
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BOOK TYPE : NF
BRAND : SEWELL, CARL/ BROWN, PAUL B.
DEWEY CLASSIFICATION : 381
LANGUAGE : ENGLISH
NUMBER OF PAGES : 208
PUBLISH DATE : 2002/11/01
PUBLISHER IMPRINT CODE : CROWN
PUBLISHER NAME : RANDOM HOUSE INC
RETURNS ACCEPTED? : YES
SKU : 9780385504454
UPC : 9780385504454
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