Explains how professionals can learn key lessons from UPS's successes, mistakes, and examples in customer service and employee satisfaction. Additional Details \N BOOK TYPE : NF BRAND : BREWSTER, MIKE LANGUAGE : ENGLISH NUMBER OF PAGES : 320 PUBLISH DATE : 2007/06/12 PUBLISHER IMPRINT CODE : HYPNT PUBLISHER NAME : HYPERION BOOKS PUBLISHER STATUS CODE : PS RETURNS ACCEPTED? : YES SKU : 9781401302887 UPC : 9781401302887
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