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Foundations of Service Level Management
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  Product Description Item: 1003069 Whats included | Features

Discusses the theories and realities of service level management, covering service level agreements, products, monitoring tools, reports, implementation, and potential architectures and technologies.
Title: Foundations of Service Level Management
Author: Sturm, Rick/ Morris, Wayne/ Jander, Mary
Publisher: Pearson P T R
Publication Date: 2000/04/01
Number of Pages: 272
Binding Type: PAPERBACK
Library of Congress: 99063620

Additional Details

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BRAND : STURM, RICK/ MORRIS, WAYNE/ JAND
SKU : 9780672317439
UPC : 9780672317439
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