Provides the fundamentals and concepts of good telephone service, and discusses how to handle irate customers, take meaningful messages, and screen calls Title: Great Customer Service on the Telephone Author: Anderson, Kristin Publisher: Amacom Books Publication Date: 1992/11/26 Number of Pages: 99 Binding Type: PAPERBACK Library of Congress: 92022159 Additional Details\N BRAND : ANDERSON, KRISTIN SKU : 9780814477953 UPC : 9780814477953
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