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A guide on how to successfully defuse and avoid negative confrontations with difficult people offers strategies on how to render oneself less of a target, act on anger, outmaneuver controlling behaviors, and develop effective communication skills. Reprint. 35,000 first printing. Additional Details
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BOOK TYPE : NF
DEWEY CLASSIFICATION : 303
LANGUAGE : ENGLISH
NUMBER OF PAGES : 320
PUBLISH DATE : 2003/09/01
PUBLISHER IMPRINT CODE : GRFNT
PUBLISHER NAME : ST MARTINS PR
RETURNS ACCEPTED? : YES
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