Offers a step-by-step primer on using appropriate apologies as a means of improving company integrity and employee morale. Additional Details \N BOOK TYPE : NF BRAND : BLANCHARD, KEN/ MCBRIDE, MARGRET DEWEY CLASSIFICATION : 158.2 LANGUAGE : ENGLISH NUMBER OF PAGES : 124 PUBLISH DATE : 2008/04/01 PUBLISHER IMPRINT CODE : MROOT PUBLISHER NAME : HARPERCOLLINS RETURNS ACCEPTED? : YES SKU : 9780061470318 UPC : 9780061470318
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