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Arguing that customer service is only needed when companies do something wrong, the authors explain how to eliminate the need for service by satisfying customers the first time and by treating a customer service call as a point of dysfunction that requires fixing. Additional Details
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BOOK TYPE : NF
BRAND : PRICE, BILL/ JAFFE, DAVID/ BOND,
DEWEY CLASSIFICATION : 658.8/12
LANGUAGE : ENGLISH
PUBLISH DATE : 2008/03/21
PUBLISHER IMPRINT CODE : BRILC
PUBLISHER NAME : BRILLIANCE AUDIO
RETURNS ACCEPTED? : YES
SKU : 9781423360100
UPC : 9781423360100
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