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Arguing that a positive customer relationship is a business's most important asset, a modern blueprint for achieving and maintaining customer satisfaction draws on examples from top companies to address key areas of concern. 30,000 first printing. Additional Details
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BOOK TYPE : NF
BRAND : FORNELL, CLAES
DEWEY CLASSIFICATION : 658.8/343
LANGUAGE : ENGLISH
NUMBER OF PAGES : 247
PUBLISHER IMPRINT CODE : PLGRV
PUBLISHER NAME : ST MARTINS PR
RETURNS ACCEPTED? : YES
SKU : 9781403981974
UPC : 9781403981974
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