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Your Call Is (Not That) Important To Us
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MSRP $26.00 You Save: $3.08
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  Product Description Item: 1917251 Whats included | Features

An assessment of the human reasons behind what the author identifies to be a trend in poor-quality call-center customer service evaluates such topics as endless pre-recorded menus, representatives who do not speak the same language as their customers, and
Title: Your Call Is (Not That) Important To Us
Author: Yellin, Emily
Publisher: Simon & Schuster
Publication Date: 2009/03/24
Number of Pages: 291
Binding Type: HARDCOVER
Library of Congress: 2009002468


BRAND : Yellin, Emily
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